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Customer Service Jobs in Ethiopia
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Saicooper HR Extension PLC
Feb 13, 2023
Full Time
Quality Coach -Amharic/Oromo/Tigrinya language
ETB 50,000 - ETB 55,000 monthly
Saicooper HR Extension PLC Addis Ababa, Ethiopia
•Provide clear insight into performance drivers and the levers which impact performance •Compile and track performance for teams and individual level in terms of their quality scores •Ensure and maintain quality of service provided by the team •Audit and provide solid feedback for improvement •Mentor and maintain Agent’s performance •Ensure that all agents meet statistical quality targets and provide action plans for those that fall below expectations. •Hold weekly coaching sessions with the team •Provide action plans and recommendations to the management •Provide program and agent performance reporting, including statistical analysis and reporting •Collaborate with trainers and SMEs to establish a positive team environment that supports and reinforces best-in and out of-class customer service practices •Provide recommendations to management & Client regarding the development of policies...
Amhara Bank SC.
Sep 26, 2023
Full Time
Amhara Bank S.C Vacancy Sept 2023
Amhara Bank SC. Addis Ababa, Ethiopia
Amhara Bank S.C Vacancy Sept 2023 Amhara Bank S.C. is one of the private commercial Banks with an aim to create a significant impact in the manner in which banking services are delivered through knowledge-based leadership & state of the art technology in a very unique presence and value proposition. The Bank focuses on service inclusiveness, innovation, community & customer focus. Amhara Bank S.C. is very young in Business life and it has been operating with an aggressive momentum since joined the financial sector with more than 4,700 energetic employees, and visionary leaders with more than 268 branches so as to achieve its vision “To be leading and game-changing Bank in Africa”. The Bank would like to invite qualified and competent applicants to apply for the following vacant post. Amhara Bank   Job Vacancy Announcement 2023 : Position 1: Security Guard – I (Female) Qualification:  8 th...
SB
Sep 26, 2023
Full Time
Siinqee Bank SC Vacancies Sept 2023
Siinqee Bank SC Addis Ababa, Ethiopia
Siinqee Bank SC Vacancies Sept 2023 Siinqee Bank S.C is relicensed as a Bank with the vision “To be the Leading Bank in Financial Inclusion and Transformation”. The Bank would like to invite External applicants for the following vacant posts. POSITION 1: MANAGER, BANKING OPERATION MANAGEMENT Qualification:  BA degree in Management, Business Administration, Accounting and Finance, Economics or related fields. Experience:  4 years’ General Work Experience in bank industry out of which 1 year as Senior Customer Service Officer, Senior Internal Controller I, or equivalent. Job Grade:  X Place of Work:  Adiyak and Jemruk Branches (Mekele town) and Shire Branch (Shire Town) POSITION 2: SECURITY GUARD Qualification : Secondary school completio Experience:  2 years’ General Work Experience as military or police Job Grade: II Place of Work:  Adiyak and Jemruk Branches...
ZI
Sep 25, 2023
Full Time
Zemen Insurance Job Vacancy 2023
Zemen Insurance SC Addis Ababa, Ethiopia
Zemen Insurance Job Vacancy 2023 Zemen Insurance S.C invites qualified applicants for the following job positions. Zemen Insurance Share Company (ZISC) is a Private Insurance Company which was established by 898 founding shareholders. It is a company with a vision to be a lookout of choice for insurance customers. Position 1: Digital Marketing Officer Education Qualification:  MA/BA Degree in marketing management, Business management, sales management & related fields Work Experience:  At least 2 years relevant experience Place of work:  Addis Ababa Position 2: Senior Claim Officer Education Qualification:  MA/BSc in Mathematics, Statistics, Engineering, Economics, Accounting, Banking & Finance or other Related Fields. Work Experience:  At least 5 years of work Experience with at least two years as claim Officer II Place of work:  Addis Ababa Position 3: Labour Educational Qualification: ...
Bunna Bank
Sep 25, 2023
Full Time
Bunna Bank SC. Job Vacancy 2023
Bunna Bank Addis Ababa, Ethiopia
Bunna Bank SC. Job Vacancy 2023 Bunna Bank invites qualified and energetic candidate for the following job positions. Bunna Bank S.C. is among the private banks in Ethiopia which has recently joined the Banking business of Ethiopia following the ideal monetary improvements saw in the nation. Position   1 :  Senior Risk Management Officer Qualification : BA Degree in Accounting/Finance/Banking and Finance /Management/Economics or other related fields. Experience : 5 years of Experience in Banking operations as a Risk Management Officer. Job Description : Produce draft periodic risk assessment reports on each identified risks such as credit, liquidity, foreign exchange, interest rate, operational, strategic and other risks with sound conclusion and recommendation; Ascertain that risk data captured from different units of the Bank are complete, timely, accurate and relevant to conduct analysis...
Amhara Bank SC.
Sep 19, 2023
Full Time
Amhara Bank New Job Vacancies Sept 2023
Amhara Bank SC. Addis Ababa, Ethiopia
Amhara Bank New Job Vacancies Sept 2023 Amhara Bank S.C. is one of the private commercial Banks with an aim to create a significant impact in the manner in which banking services are delivered through knowledge-based leadership & state of the art technology in a very unique presence and value proposition. The Bank focuses on service inclusiveness, innovation, community & customer focus. Amhara Bank S.C. is very young in Business life and it has been operating with an aggressive momentum since joined the financial sector with more than 4,700 energetic employees, and visionary leaders with more than 268 branches so as to achieve its vision “To be leading and game-changing Bank in Africa”. The Bank would like to invite qualified and competent applicants to apply for the following vacant post. Amhara Bank   Job Vacancy Announcement 2023 : Position 1: Junior Project Advisory & Monitoring Officer...
Debub Global Bank
Sep 18, 2023
Full Time
Debub Global Bank Job Vacancies Sept 2023
Debub Global Bank Addis Ababa, Ethiopia
Debub Global Bank Job Vacancies Sept 2023 Debub Global Bank S.C wants to recruit Interested and qualified applicants for the following job positions. Debub Global Bank S.C. is a privately owned share company which has started operation on August 28, 2012. The bank is established to provide a wide range of banking services to both domestic and international businesses with quality customer services, higher value creation for stakeholders and to be a responsive corporate social citizen by effectively blending commercial pursuit with social responsibilities. Position 1: Customer Service Officer Education (Minimum):  BA in Accounting/Business Management, Management or related fields. Experience : 1 year of relevant banking experience Place of work:  Asasa Position 2: Senior Customer Service Officer I Education (Minimum):  BA in Accounting/Business Management/ Management or related fields. Experience : 2 (two) years of...
SA
Sep 18, 2023
Full Time
Saudia Arabian Airlines Job Vacancies 2023
Saudia Arabian Airlines Addis Ababa, Ethiopia
Saudia Arabian Airlines Job Vacancies 2023 Saudia Arabian Airlines Job Vacancy 2023, Saudia Arabian Airlines. SAUDIA is the first founded airline in the Arabian peninsula. It started in 1945 with one DC-3, and since then it has marched forward towards excellence recording the highest level of safety, efficiency and customer satisfaction as recognized by various international organizations & regulatory bodies. A  ‘Caring Employer’  represents a key element of our corporate mission statement, and this places Human Resources as a supreme element in our valuable assets. If you are looking for a new challenge and interested in working with a world class multi cultural airline, you are invited to apply & be a member of the SAUDIA family. Position 1: Sales  Job Requirements : BA Degree + 5years of Experience  Additional Arabic fluency is more preferable  Position 2: Ticketing Agent Job Requirements:...
Tsehay Bank SC
Sep 18, 2023
Full Time
Tsehay Bank New Job Vacancies Sept 2023
Tsehay Bank SC Addis Ababa, Ethiopia
Tsehay Bank New Job Vacancies Sept 2023 Tsehay Bank S.C. would like to recruit qualified candidates for the following positions. Tsehay Bank is a share company established on July 23, 2022 with business license issued as per the banking business proclamation no. 592/2008. It commenced operation with an authorized capital of Birr 2.8 billion and paid-up capital of 734 million Birr. It comprises a limited number of 373 shareholders. Tsehay Bank aspires to deliver sustainable values for stakeholders with best customer experience and through state-of-the-art technology. Position 1: Customer Service Officer Educational Qualification : A minimum of BA degree from a recognized Higher Learning Institution in Accounting and Finance, Banking & Finance, Management, Business Administration, Marketing Management or any related field of discipline. Experience : Must have a minimum of 2 years of experience as Junior Customer Service Officer....
Abay Bank S.C
Sep 18, 2023
Full Time
Abay Bank New Job Vacancies Sept 2023
Abay Bank S.C Addis Ababa, Ethiopia
Abay Bank New Job Vacancies Sept 2023 Abay Bank S.C. invites competent and qualified candidates for the following positions. Abay Bank has fulfilled all the necessary requirements of the National Bank of Ethiopia to set up a bank, and officially established on July 14th 2010 and started full-fledged banking operations on November 3, 2010. Currently, paid up-capital of the bank is Birr 4.733 Billion/ Four Billion Seven Hundred Thirty three Million Birr as of June 30, 2023, and the number of share holders reached 4,437/ Four Thousand Four Hundred Thirty Seven. The Bank is poised to serve all economic sectors through its network of branches. It extends its services to domestic trade and services, international trade, agriculture, industry, transportation, construction and real estate sectors Position 1: Junior IT Officer Required Education and Experience:  BSc Degree in Computer Science, Computer Engineering or Information...
Bunna Bank
Sep 16, 2023
Full Time
Bunna Bank SC. New Job Vacancies Sept 2023
Bunna Bank Bunna Bank SC, Addis Ababa, Ethiopia
Bunna Bank SC. New Job Vacancies Sept 2023 Bunna Bank invites qualified and energetic candidate for the following job positions. Bunna Bank S.C. is among the private banks in Ethiopia which has recently joined the Banking business of Ethiopia following the ideal monetary improvements saw in the nation. Position  1:  Customer Service Officer-I Qualification : BA Degree in Accounting/Finance/Banking and Finance /Management/Economics or other related fields with 1 years of Experience in Banking operations as a Customer Service Office. Job Description: Will handle/Check account maintenance, payment, and collection transactions and respond to customer inquiries. Handles cash and non-cash transactions and all customer requests at the branch. Maintain proper Records and Files  Effects periodical payments on time. prepares and Send Reminders for unpaid Documents. Location and Application Form:...
Bunna Bank
Sep 08, 2023
Full Time
Bunna Bank New Job Vacancies Sep 2023
Bunna Bank Addis Ababa, Ethiopia
Bunna Bank New Job Vacancies Sep 2023 Bunna Bank invites qualified and energetic candidate for the following job positions. Bunna Bank S.C. is among the private banks in Ethiopia which has recently joined the Banking business of Ethiopia following the ideal monetary improvements saw in the nation. Position  1:  Customer Service Officer-I Qualification : BA Degree in Accounting/Finance/Banking and Finance /Management/Economics or other related fields with 1 years of Experience in Banking operations as a Customer Service Office. Job Description: Will handle/Check account maintenance, payment, and collection transactions and respond to customer inquiries. Handles cash and non-cash transactions and all customer requests at the branch. Maintain proper Records and Files  Effects periodical payments on time. prepares and Send Reminders for unpaid Documents. Location and Application Form: CSO-I for Woliso Branch,...
Ahadu Bank
Sep 07, 2023
Full Time
Ahadu Bank New Job Vacancies Sep 2023
Ahadu Bank Addis Ababa, Ethiopia
Ahadu Bank New Job Vacancies Sep 2023 Ahadu Bank Invites Interested and qualified applicants for the following job positions in addis ababa. Ahadu Bank S.C joined the Ethiopian financial sector with an aim to create a significant impact in the manner in which banking services are delivered through knowledge-based leadership, state of the art technology, agile and unique strategy, as well as constructive market discipline. Ahadu Bank S.C . Vacancy No. 2023 Position 1: Customer Services Officer -I Education : Bachelor Degree in Banking and Insurance, Accounting, Management, Economics, Business Administration or related fields of studies. Experience Requirement  : 1 (One) relevant experience in a Bank or 2 years at Micro Finance institutions.  Competencies Required : Understands the basic mechanisms of general financial products and services. Good knowledge of Bank’s accounting and procedures. Ability to respond to basic...
Danish Refugee Council (DRC)
Sep 07, 2023
Full Time
MEAL – Hotline Assistants at Danish Refugee Council
ETB 15,000 - ETB 30,000 monthly
Danish Refugee Council (DRC) Addis Ababa, Ethiopia
MEAL – Hotline Assistants at Danish Refugee Council Job Summary ·         Salary: USD 326 _ 396 per month which specific amount will be determined upon the candidate & experience and educational relevancy ·         Employment Category:  I2 ·         Reporting To:  MEAL Manager ·         Start of Contract & Duration: Three Months ·         Required Employee: 4                     INTRODUCTION The Danish Refugee Council (DRC), an international non-governmental organization (NGO), has been providing relief and development services in the Horn of Africa since...
Ahadu Bank
Sep 05, 2023
Full Time
Ahadu Bank New Job Vacancies Sep 2023
Ahadu Bank Addis Ababa, Ethiopia
Ahadu Bank New Job Vacancies Sep 2023 Ahadu Bank Invites Interested and qualified applicants for the following job positions in addis ababa. Ahadu Bank S.C joined the Ethiopian financial sector with an aim to create a significant impact in the manner in which banking services are delivered through knowledge-based leadership, state of the art technology, agile and unique strategy, as well as constructive market discipline. Ahadu Bank S.C . Vacancy No. 2023 Position 1: Customer Services Officer -I Education : Bachelor Degree in Banking and Insurance, Accounting, Management, Economics, Business Administration or related fields of studies. Experience Requirement  : 1 (One) relevant experience in a Bank or 2 years at Micro Finance institutions.  Competencies Required : Understands the basic mechanisms of general financial products and services. Good knowledge of Bank’s accounting and procedures. Ability to respond to basic...
Bank Of Abyssinia (BOA)
Sep 04, 2023
Full Time
Abyssinia Bank New Job Vacancies Sept 2023
Bank Of Abyssinia (BOA) Adama, Ethiopia
Abyssinia Bank New Job Vacancies Sept 2023 Abyssinia Bank invites qualified applicants for the following job positions. Bank of Abyssinia has registered significant growth in paid-up capital and total asset. It also attracted many professional staff members, valuable shareholders, and large customers from all walks of life. This performance indicates public confidence in the Bank and reliability and satisfaction in its services. Position 1: Banking Business Officer Education:-  BA Degree in Accounting, Management, Marketing, Banking and Finance, Economics or other business related fields. Experience:-  Minimum of 2 years banking experience. Job Objective: To promote bank products and services, attained customers request and provide efficient and high quality service to customers as per the bank’s policy, procedure, guideline and other pertinent regulation. Place of Work : Hawassa District Position 2:...
Tsehay Bank SC
Sep 04, 2023
Full Time
Tsehay Bank New Job Vacancies Sept 2023
Tsehay Bank SC Adama, Ethiopia
Tsehay Bank New Job Vacancies Sept 2023 Tsehay Bank S.C. would like to recruit qualified candidates for the following positions. Tsehay Bank is a share company established on July 23, 2022 with business license issued as per the banking business proclamation no. 592/2008. It commenced operation with an authorized capital of Birr 2.8 billion and paid-up capital of 734 million Birr. It comprises a limited number of 373 shareholders. Tsehay Bank aspires to deliver sustainable values for stakeholders with best customer experience and through state-of-the-art technology. Position 1: Customer Service Officer Educational Qualification : A minimum of BA degree from a recognized Higher Learning Institution in Accounting and Finance, Banking & Finance, Management, Business Administration, Marketing Management or any related field of discipline. Experience : Must have a minimum of 2 years of experience as Junior Customer Service Officer....
Abay Bank S.C
Sep 04, 2023
Full Time
Abay Bank SC. Job Vacancy Fresh Graduates 2023
Abay Bank S.C Harar, Ethiopia
Abay Bank SC. Job Vacancy Fresh Graduates 2023 Abay Bank S.C. is one of the private Commercial Banks established to provide effective and efficient full-fledged banking services, focused on development, business growth, and profitability to meet the expectation of all its stakeholders as well as the aspiration of its employees. Abay Bank S.C. invites interested and qualified applicants to fill the Customer Service Officers (CSO) – II position. Position: Customer Service Officers (CSO) – II Required Education and Experience:  Minimum BA degree in Accounting or Business Management or Management or Banking and Finance or Economics and/or related Departments with zero years of experience. CGPA : For Female 2.25  &  above For male  2.5 &  above Age : Below 30 years • Age – Below 30 years The CSO attends customer inquiries, handles payments and collections, works on deposit...
Wegagen Bank
Sep 04, 2023
Full Time
Graduate Trainee – IFB at Wegagen Bank SC.
Wegagen Bank Addis Abeba, Ethiopia
Wegagen Bank Vacancy Fresh Graduates Wegagen Bank S.C. is one of the seasoned private commercial banks providing a wide range of quality banking services in Ethiopia with an ever growing and remarkable operational performance. Currently the bank has devised a new strategic plan & subsequently reviewed its organizational structre. The Bank reaches out to almost all parts of the country through its service outlets, including branches and Forex offices, currently exceeding well over 400. Thus, the Bank is looking for professionals with vibrant track records for the following vacant positions with attractive Salary and benefits package. Position: Graduate Trainee – IFB Qualifications and Experience : Bachelor’s Degree in Management, Business Administration, Economics, Accounting, Banking and Finance, Marketing, MIS, and other Banking business related fields. Knowledge of shria law and IFB Banking....
Ethiopian Airlines
Sep 02, 2023
Full Time
FRENCH SPEAKING CUSTOMER SERVICE ASSOCIATE JOB AT ETHIOPIAN AIRLINES
Ethiopian Airlines Ethiopian Airlines, Addis Ababa, Ethiopia
French Speaking Customer Service Associate at Ethiopian Airlines   Application Deadline: September, 08/2023   Ethiopian Airlines Group would like to announce a new vacant position in the capacity of French Language Speaking Customer Service Associate. ABOUT THE JOB POSITION:  French Speaking Customer Service Associate QUALIFICATION REQUIREMENTS: A minimum of Ethiopian University Entrance Exam Result Completion and fluency in speaking French language. OR A Minimum College Diploma/10+3/Level III Certificate in Social/Natural Science field of studies from a recognized TVET/ College/ University and fluency in speaking French language. NB. Age limit: 18 - 28 years old. Willing to take SOM training in Ethiopian Aviation University How to Apply  Interested applicants must bring/attach all originals and copies of their supporting documents, including 8th Grade/Ministry Card or Birth...
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