34 jobs found

We are looking for an experienced and seasoned Manager - Learning, Training & Development to join our team! As a L&D Specialist (Professional Development), you will determine, design, and implement the best and most innovative ways for our employees to learn new skills and knowledge, and apply and practice them in their roles. Key responsibilities - Facilitate learning modules, identify opportunities to drive continuous improvement of our L&D programs, design and implement innovative learning experiences, manage learning projects, and ensure our work is data-driven and impactful. - Facilitate and coordinate selected modules as part of our professional development programs. - Work with the leadership and stakeholders, and the available data, to identify skill gaps and priority areas of development to be addressed. - Develop learning interventions that address the priority development areas. This will involve creating or curating (externally or from our global team)...

The Quality Manager works closely with the Operations team to define, standardize and monitor quality parameters and thereafter make recommendations for ongoing improvements. Plays a crucial role in the design and documentation of standard operating procedures including quality evaluation methodology based on organisational and client requirements. Continuously reviews processes and procedures, and provides ongoing feedback for continuous improvements for quality standards. DUTIES & RESPONSIBILITIES 1. To prepare and Implement Quality assurance process based on Quality Assurance Plan . 2. Undertakes frequent root causes analysis pertaining to customer complaints/frequent queries and develops action plans to address the same. 3. Ensures Quality team undertakes evaluations per agent based on the set out frequently and parameters. 4. Prepares regular performance reports including trend analysis for internal discussion or client reviews. 5. Provides...

The Assistant Manager responsible for a team of Team Leaders and assist Team Leaders to determine problems and provide resolutions on any customer care issues and service problems; to coordinate escalations; mentor and support Team Leaders. In collaboration with the Operations Manager/Site leadership drive adherence to procedures in compliance with the SLA and process Coordinate with other functions on workforce management; and manpower requirements. Ensure SLA compliance by regular quality checks and reviews Further, identify areas of non-compliance and suggest solutions to address the same. Identify process improvement opportunities; and proactively address them. Ensure corrective action is taken on the gaps identified through Audits team; ensure adequate staffing based on process requirement, attrition trends, process complexity; interact with the client on a regular basis to determine the level of satisfaction and ascertain areas of improvement based on client feedback....

Marathon Express Courier and Delivery Services would like to hire a sales and marketing person. The company is based in Addis Ababa, and works on package processing and delivery to its customers. Job Description: Marketing, Sales, Customer Handling and related activity Mode of Employment: Contract with possibility of extending Requirement : Collage graduate (Degree or Diploma) in related fields or strong interest to work as a sales person. Capable of working with Microsoft Office Software(MS Word and Excel) Good communication skill both in writing and speaking Willing to work in different working environment (In office/out of office) Punctual and well organized   Experience 0 - 2 years Salary Negotiate How to apply Send your cv to jobs.marathonex@gmail.com