British Council Job Vacancy 2026 – Customer Service and Sales Officer

British Council has announced a vacancy for a Customer Service and Sales Officer in Addis Ababa, Ethiopia. The position is within the Exams and Customer Services operations and is offered on a two-year fixed-term contract.

Job Details

Position: Customer Service and Sales Officer
Organization: British Council
Location: Addis Ababa, Ethiopia
Department: Exams
Job Type: Fixed-term contract – 2 years
Work Arrangement: On-site
Pay Band: BRC-4-H
Salary: ETB 50,000 per month plus benefits
English Requirement: B2
Requisition ID: 49540
Application Deadline: August 20, 2026

Role Responsibilities

The Customer Service and Sales Officer will help deliver high-quality customer service and support the British Council's examination and sales operations.

Key responsibilities include:

• Provide consistent and positive customer service in line with British Council standards and policies.
• Meet agreed monthly income and customer conversion targets.
• Coordinate with Exams team members to provide a seamless customer journey.
• Escalate unresolved customer complaints to the appropriate teams.
• Support examination services, including customer contact, registration, payment, and post-test activities.
• Carry out administrative duties assigned by management, including purchase orders, cash counting, customer communications, and bank-transfer processing.

Required Qualifications and Experience

• Higher Diploma and/or equivalent professional experience.
• Proven experience in customer service and sales.
• Good understanding of marketing and negotiation techniques.
• Customer-focused and sales-oriented approach.
• Self-motivated and results-driven attitude.

Desirable Qualifications

• Customer Service Professional qualification.
• Sales-related qualification or training.
• Marketing and communications experience.
• Hands-on CRM software experience.

Additional Requirements

• English language proficiency at B2 level.
• Applicants must already have the right to live and work in Ethiopia.

Salary and Contract

• Salary: ETB 50,000 per month plus benefits
• Contract: Two-year fixed-term contract
• Location: Addis Ababa, Ethiopia

Application Deadline

The British Council careers page currently displays:

Closing Date: 20 August 2024, 23:59 West Africa Time

Because the vacancy was posted on August 7, 2026, this closing-date year appears inconsistent with the current posting. Applicants should verify the deadline on the official British Council careers page before submitting an application.

How to Apply

Interested and qualified applicants should apply through the British Council careers website. Applications submitted outside the official online application process will not be considered.

Apply Online:
Apply Here

For technical problems with the application process, the British Council provides askhr@britishcouncil.org for application support. CVs and supporting statements sent to this email address are not considered applications.

About British Council

The British Council works internationally to build connections, understanding, and trust between people in the UK and countries worldwide. Its activities include English-language learning, education, internationally recognized qualifications, and cultural connections.

The British Council states that it is committed to equality, diversity and inclusion and to safeguarding children, young people, and adults.

Get Daily Job Alerts on Telegram

For the latest job vacancies in Ethiopia, join the ETcareers Telegram channel:

https://t.me/EtcareersJobs