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CCRDA Job Vacancy 2026 - Ethiopia Sensitive Feedback Lead

Consortium of Christian Relief and Development Association (CCRDA)
March 25, 2026
Full-time
On-site
Addis Ababa, Ethiopia
Management Jobs in Ethiopia, NGO Jobs in Ethiopia

Ethiopia Sensitive Feedback Lead – CCRDA / Talk to Loop

📍 Location: Addis Ababa, Ethiopia (with occasional travel to Somali region)
🕒 Employment Type: Full-Time, Fixed-Term (1 year)
📅 Application Deadline: 6 April 2026
💰 Salary: Competitive & Negotiable

About the Role

The Consortium of Christian Relief and Development Association (CCRDA), in partnership with Talk to Loop, is seeking a Sensitive Feedback Lead to manage and oversee feedback submitted to the Loop platform in Ethiopia. This role ensures that sensitive cases—including gender-based violence (GBV), child protection, safeguarding, aid diversion, fraud, corruption, and sexual exploitation and abuse (SEA)—are handled confidentially, safely, and in line with global protocols.

This is a unique opportunity to strengthen community accountability, promote transparency, and contribute to more responsive humanitarian and development programming in Ethiopia.

Key Responsibilities

  • Lead and supervise the Ethiopia Loop sensitive feedback team.
  • Review, categorize, and manage sensitive feedback daily.
  • Safely coordinate referrals with GBV, child protection, safeguarding, and fraud focal points.
  • Provide coaching and training to moderators on safeguarding and feedback protocols.
  • Ensure survivor-centered and do-no-harm approaches in all processes.
  • Represent Loop in national protection coordination forums.
  • Analyse feedback trends and contribute to system improvements through reporting.
  • Collaborate with CCRDA, global Loop colleagues, and external stakeholders.

Qualifications & Skills

  • Education: Bachelor’s degree in Social Work, Psychology, Gender Studies, Human Rights, International Development, or related field.
  • Languages: Native Somali speaker; fluent in Amharic and English (written & spoken). Spoken Oromo is an advantage.
  • Experience: Minimum 5 years in protection work (GBV, child protection, safeguarding, SEA), including supervisory roles in case management and referrals.
  • Strong contextual knowledge of Ethiopia’s humanitarian and development landscape.
  • Proven leadership, HR oversight, and capacity-building experience.
  • Excellent communication, analytical, and interpersonal skills.
  • Proficiency in digital tools (Google Workspace, case management platforms).

Personal Attributes

  • Ethical, empathetic, and culturally sensitive.
  • Calm under pressure with strong judgment.
  • Team-oriented, collaborative, and detail-focused.
  • Committed to confidentiality, survivor-centered responses, and safeguarding principles.

How to Apply

Interested applicants should send their CV and Cover Letter (combined in one document) to: hr@ccrdaeth.org
📌 Subject line: Ethiopia Sensitive Feedback Lead
⚠️ Do not submit transcripts, recommendation letters, or academic certificates at this stage.

  • Applications will be reviewed on a rolling basis.
  • Only shortlisted candidates will be contacted.
  • Female applicants and persons with disabilities are highly encouraged to apply.
  • Important: Any evidence of using AI tools in the application process will lead to automatic disqualification.