Dashen Bank Job Vacancy 2026 – Branch Business Relationship Officer

Dashen Bank Job Vacancy 2026 – Branch Business Relationship Officer (West Addis Ababa District)

Organization: Dashen Bank S.C
Location: Addis Ababa, Ethiopia (West Addis Ababa District Branches)
Employment Type: Full‑time
Career Level: Mid‑Level (3–5 years)
Application Deadline: May 15, 2026
Vacancy Number: DB_EX/WAD/004/26

About Dashen Bank

Dashen Bank S.C is one of Ethiopia’s leading financial institutions, recognized for its innovation, customer‑centric services, and strong presence across the country. With a wide network of branches and digital platforms, Dashen Bank provides comprehensive banking solutions in retail, corporate, and interest‑free banking (IFB). The Bank is committed to empowering customers, driving financial inclusion, and fostering sustainable growth through technology and service excellence.

Position: Branch Business Relationship Officer

Job Summary

The Branch Business Relationship Officer is responsible for achieving business growth in Retail & MSME/IFB Banking by managing relationships with new and existing customers. The role focuses on sustaining customer satisfaction, retaining clients, and generating additional business through cross‑sell opportunities.

Qualifications

Academic & Professional

• Bachelor’s Degree in Business Administration, Banking, Finance/Accounting & Finance, Management, or related fields.
• Training in banking operations (IFB, domestic, credit, and international banking).

Experience

• Minimum of 4 years successful experience in banking or customer contact roles.

Functional / Technical Competencies

• Product & Price Knowledge: Understanding of domestic, digital, and international banking products.
• Marketing & Sales Skills: Ability to promote and sell financial products effectively.
• Banking Systems Knowledge: Familiarity with core banking and digital platforms.
• Islamic Banking Knowledge: Understanding of Sharia principles in banking and financing.
• Customer Service Delivery: Ability to deliver services across multiple channels (web, email, USSD, SMS, ATMs, POS, agents, merchants, branches).

Behavioral Competencies

• Collaboration & Teamwork
• Engagement & Communication
• Adaptability & Agility
• Continuous Improvement & Responsiveness
• Customer Centricity & Relationship Building
• Empathy & Respect
• Professionalism & Inclusivity
• Data‑Driven Decision Making
• Integrity & Genuineness

Requirement Skill

• Strong analytical skills

How to Apply

Interested applicants should apply online via the Dashen Bank career portal:
🔗 Apply Here

📅 Application Period: May 4 – May 15, 2026
📞 For Enquiries: 011‑557‑9231