Dashen Bank Vacancy - Customer Service Officer

💼 Dashen Bank S.C. – Customer Service Officer (Maker/Checker) Vacancy

Dashen Bank S.C., one of Ethiopia’s leading financial institutions, is inviting qualified applicants to apply for the position of Customer Service Officer – Maker/Checker for branches under the South West District Office.

📌 Job Details

• Position Title: Customer Service Officer – Maker/Checker
• Vacancy Number: DB_EX/SWD/003/26
• Career Level: Junior Level (1–3 years)
• Employment Type: Full‑time
• Number of Positions: multiple 
• Location: Branches under South West District Office
• Application Deadline: April 16, 2026

📋 Job Summary

• Maker Role: Provide front office customer service support, handle account maintenance, payments, collections, cash and non‑cash transactions, and respond to customer inquiries.
• Checker Role: Authorize and verify front office transactions, account maintenance, payments, collections, and customer requests in line with policy and authorization limits.

🎓 Qualifications

• Education: Bachelor’s Degree in Marketing Management, Accounting, Management, Economics, Business Administration, Information Technology, or related fields.
• Experience: Minimum of 2 years relevant experience.

🛠 Required Skills

• Knowledge of financial products and services.
• Strong understanding of banking procedures and accounting.
• Ability to resolve client inquiries and provide advisory support.
• Excellent Microsoft Office skills and familiarity with core banking systems.
• Strong communication, interpersonal, and customer relationship management skills.
• Analytical thinking, problem‑solving, and risk awareness.
• Professional integrity aligned with Dashen Bank values.

📍 Place of Work

Branches under South West District Office

📅 How to Apply

Applicants who meet the requirements are invited to apply online via the Dashen Bank career portal:

👉 Apply Here

Application Period: April 4 – April 16, 2026

For support or inquiries:
📞 +251 47‑331‑26‑80