IT Officer

Alimpex IT Officer Vacancy 2026 – Addis Ababa

Alimpex is seeking an IT Officer to provide day-to-day technical support and assist with the company’s IT infrastructure, ERP, business applications, networks, and digital systems.

The position serves as a first-line IT support resource while supporting ERP administration, system integration, data management, IT security, automation, and digital solutions.

Job Summary

• Company: Alimpex
• Position: IT Officer
• Job Category: IT & Software Development
• Employment Type: Full-Time
• Work Arrangement: On-site
• Location: Bole, Addis Ababa, Ethiopia

Key Responsibilities

ERP Support

• Provide first-line support for ERP users and routine ERP issues.
• Troubleshoot ERP modules including Sales, Purchase, Inventory, Accounting, HR, and POS.
• Assist users with ERP transactions, workflows, reports, and system functions.
• Manage user accounts, roles, permissions, and access rights.
• Assist with ERP configuration, workflows, automated actions, and reports.
• Support testing of ERP features, customizations, and system upgrades.
• Assist with ERP data entry, validation, extraction, and reporting.
• Document common ERP issues and solutions.
• Provide basic ERP user training and orientation.
• Escalate complex issues to the Senior IT Officer or ERP development partner.

IT Support & Infrastructure

• Provide first-line technical support to employees.
• Install, configure, and maintain computers, laptops, printers, scanners, and other IT equipment.
• Troubleshoot hardware, software, email, internet, and connectivity issues.
• Support Microsoft Office/Microsoft 365 and other corporate applications.
• Assist with LAN, Wi-Fi, VPN, and basic network troubleshooting.
• Support employee onboarding and offboarding, including account and equipment setup.
• Maintain IT equipment and software inventories.
• Record and track IT support requests and incidents.
• Assist with routine server, network, storage, and system administration.
• Support data backup and recovery procedures.
• Monitor system availability and performance.
• Perform software updates, security patches, and antivirus/endpoint protection updates.
• Support file servers, shared folders, printers, CCTV, biometric attendance, and access-control systems where applicable.

Development & System Enhancement

• Assist with simple internal tools, scripts, and automation solutions.
• Develop basic Python scripts and ERP customizations under supervision.
• Assist with XML/QWeb configuration and development.
• Support API integrations between ERP and third-party applications.
• Assist with database queries, data extraction, and report development.
• Participate in software testing and deployment.
• Identify repetitive processes that can be automated and communicate improvement opportunities.

IT Security & Documentation

• Follow company IT security policies and procedures.
• Support user access, password, and account controls.
• Ensure systems receive required security updates.
• Report suspicious activity, security incidents, and unauthorized access.
• Support antivirus, endpoint protection, backup, and other basic security controls.
• Maintain records of IT assets, users, systems, licenses, and configurations.
• Prepare IT support and incident reports.
• Develop user guides and basic technical documentation.
• Support digitalization, automation, and continuous improvement initiatives.

Qualifications and Experience

• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, Information Systems, or a related field.
• Minimum 1 year of relevant experience in IT support, system administration, ERP support, or software development.
• ERP experience is highly desirable.
• Basic knowledge of Python, XML/QWeb, SQL, or other programming languages is an advantage.
• Understanding of networking, databases, operating systems, and cybersecurity.
• Experience in trading, import-export, distribution, logistics, or a corporate environment is an advantage.

Key Skills

• IT troubleshooting
• ERP support and administration
• Networking and system support
• Basic programming and database skills
• Problem-solving
• Attention to detail
• Communication and teamwork
• IT security awareness
• Technical documentation

How to Apply

Interested and qualified candidates can submit their application to:

Email: zionasbe@gmail.com

Application Deadline: Not specified.

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