ZamZam Bank Banking Business Officer I Vacancy 2026

ZamZam Bank S.C. is inviting qualified applicants for the position of Banking Business Officer I at its Tepi and Aman branches.

Job Details

Position: Banking Business Officer I
Location: Tepi and Aman Branches
Employment Type: Full-time
Career Level: Junior Level (1–3 years)
Number of Positions: 2
Deadline: September 21, 2026

About ZamZam Bank

ZamZam Bank S.C. is Ethiopia’s first full-fledged Interest-Free Bank. The bank provides Shari’ah-compliant financial and banking services and focuses on financial inclusion, innovation, customer service, and digital transformation.

Job Purpose

The Banking Business Officer is responsible for promoting the bank’s products and services, fulfilling customer requests, and providing customer service in accordance with the bank’s policies, procedures, and regulatory requirements.

Key Responsibilities

• Attend to customer queries and complaints professionally and promptly.
• Provide quality service at customer touch points.
• Maintain positive relationships with customers and staff.
• Support customer satisfaction initiatives.
• Comply with regulatory requirements, bank policies, procedures, and the code of conduct.
• Perform duties according to the bank’s service standards and timelines.
• Follow compliance and operational risk controls.
• Identify and recruit prospective customers through various engagement channels.
• Advise customers on suitable banking products and services.
• Promote banking products, services, and digital banking solutions.
• Participate in resource mobilization activities.
• Handle cash and non-cash transactions accurately and securely.
• Process customer account openings and digital banking requests.
• Support cross-selling activities.
• Assist with account closures, service terminations, and customer requests.
• Verify and scan customer and authorized staff signatures for authentication.
• Maintain cash holding positions and reconcile cash transactions.
• Prepare cash and non-cash transaction tickets, negotiable instruments, and related documents.
• Balance daily cash and non-cash tickets with physical cash and account records.
• Prepare and submit daily transaction reports.
• Promote the bank’s products, services, and digital solutions.
• Support the branch in achieving sales targets for banking products.
• Handle branch vault cash management when delegated by the Branch Manager.
• Perform other duties assigned by the supervisor or branch management.

Minimum Qualification and Experience

Educational Qualification

• Bachelor’s Degree in Business Administration, Finance, or a related field.

Work Experience

• Minimum 2 years of branch banking experience.
• At least 1 year as a Junior Officer.

Required Competencies

• Banking Operations
• Digital Banking
• Cash Management
• Customer Focus
• Compliance Awareness
• Sales and Promotion
• Communication

Additional Advantage: Knowledge and understanding of Interest-Free Banking.

How to Apply

Interested applicants who meet the requirements should submit their application letter, updated CV, educational credentials, and work experience credentials in PDF format through the application link.

Applicants should clearly state the position and location being applied for.

Application Link:
https://forms.gle/Muqmf2ZrZCqzGuw58

Deadline: September 21, 2026

Important Notice

• Only candidates who meet the stated minimum requirements will be considered.
• Only shortlisted candidates will be contacted.
• ZamZam Bank reserves the right to use appropriate assessment methods as part of the recruitment process.
• Applicants are expected to provide accurate and verifiable information.