General Manager

General Manager – American Community Association (AMCOM)

Location: Addis Ababa, Ethiopia
Employment Type: Full‑time (40 hours per week)
Career Level: Senior (5–8 years)
Work Experience Required: 5–8 years
Salary Range: USD 22,000 – 30,000 annually
Application Deadline: April 20, 2026
Reports To: AMCOM Board of Directors

About the Organization

The American Community Association (AMCOM) is a non‑profit organization providing community services to enhance the quality of life for members in Addis Ababa. AMCOM manages commissary operations, cafeteria services, transportation, recreation facilities, and community events. A volunteer Board of Directors oversees operations to ensure effectiveness and financial sustainability.

Job Summary

The General Manager will oversee all aspects of AMCOM operations, ensuring high‑quality service delivery, financial accountability, and effective staff management. This role requires strong leadership, customer service focus, and the ability to coordinate diverse services including commissary, cafeteria, transportation, recreation, and events.

Key Responsibilities

Financial Management

• Prepare annual budgets and monthly financial reports.
• Manage payroll, benefits, vendor payments, and petty cash.
• Maintain accurate records using QuickBooks and support audits.
• Ensure compliance with financial policies and Ethiopian regulations.

Staff Management & Board Interaction

• Supervise and guide AMCOM staff, fostering a professional work environment.
• Conduct staff evaluations, training, and disciplinary actions as needed.
• Attend monthly Board meetings and provide operational updates.
• Implement Board‑approved policies and changes.

Commissary Operations

• Oversee daily operations of commissary locations.
• Manage inventory, sourcing, pricing, and vendor relations.
• Ensure compliance with procurement and customs clearance procedures.

Cafeteria & Food Services

• Supervise cafeteria operations, ensuring food quality and hygiene standards.
• Plan menus, manage food inventory, and coordinate catering for events.

Transportation (School Bus Service)

• Ensure operational readiness of school bus fleet.
• Plan efficient routes and liaise with security offices.
• Manage vehicle procurement, maintenance, and disposal.

Event Planning & Community Engagement

• Coordinate community events and activities.
• Manage logistics, catering, and communication with members.

General Services

• Oversee laundry, internet, recreational facilities, and other member services.
• Ensure services meet high standards of reliability and customer satisfaction.

Qualifications

Required:

• Bachelor’s degree.
• Minimum 5 years of experience in customer service, hospitality, retail, or food service.
• Strong English and Amharic communication skills.
• Proven ability to manage diverse teams and services.

Desired:

• Knowledge of inventory management, logistics, and facilities operations.
• Experience with U.S. brand‑name household products.
• Prior work experience in Ethiopia.
• Proficiency in Google Workspace Suite and QuickBooks.
• Familiarity with Shopify.

Skills

• Oral and written communication
• Time management
• QuickBooks and accounting software
• Team leadership and collaboration

How to Apply

Interested candidates should submit a resume (max 3 pages) and cover letter (max 1 page) in English to: boardamcom@amcomaddis.org by April 20, 2026 (11:59 pm).

Please specify relevant skills and experience clearly. Only shortlisted candidates will be contacted.