Organization: VisionFund Micro‑Finance Institution S.C
Location: Addis Ababa (Head Office)
Employment Type: Full‑time (Permanent)
Application Deadline: May 12, 2026
Number of Positions: 1
About the Organization
VisionFund Micro‑Finance Institution S.C is a leading financial institution in Ethiopia, providing innovative financial solutions to empower communities. The Senior E‑Banking Officer plays a critical role in managing and developing digital banking channels, ensuring secure, reliable, and user‑friendly services that enhance customer experience and support the institution’s digital transformation strategy.
Position: Senior E‑Banking Officer
Key Responsibilities
- Manage and support e‑banking platforms (mobile, internet, ATM, Agency Banking, POS, card services).
- Collaborate with IT, operations, marketing, and vendors to enhance digital banking functionalities.
- Monitor system performance and customer usage; recommend improvements.
- Ensure compliance with regulatory requirements and cybersecurity standards.
- Handle escalated customer issues and ensure timely resolution.
- Coordinate with vendors for updates, patches, and upgrades.
- Analyze usage reports and customer feedback to improve adoption.
- Prepare periodic reports on e‑banking performance and incidents.
- Train branch staff and customer service teams on e‑banking services.
- Participate in digital innovation initiatives to increase transaction volumes.
Qualification & Experience
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Education: BA in IT, Computer Science, Banking & Finance, or related field.
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Training: Project Management, ITIL, Digital Financial Services; certifications in e‑banking are an advantage.
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Experience: Minimum 5 years in IT, with at least 2 years in digital banking platforms.
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Skills:
- Strong knowledge of digital banking technologies and trends.
- Analytical and problem‑solving skills.
- Excellent communication and interpersonal skills.
- Knowledge of banking regulations related to e‑banking and data privacy.
- Customer‑centric mindset and proactive approach.
Employment Terms
- Permanent
- Attractive salary and benefits package (loan, medical allowance, transport allowance).
How to Apply
Qualified candidates should submit:
- Application letter
- Updated CV (with up to 3 references)
- Non‑returnable copies of credentials
📧 VFE_Vacancy@wvi.org
📅 Deadline: May 12, 2026
👉 Women applicants are highly encouraged to apply.
⚠️ Only shortlisted candidates will be contacted.