92 jobs found

We are looking for an experienced and seasoned Manager - Learning, Training & Development to join our team! As a L&D Specialist (Professional Development), you will determine, design, and implement the best and most innovative ways for our employees to learn new skills and knowledge, and apply and practice them in their roles. Key responsibilities - Facilitate learning modules, identify opportunities to drive continuous improvement of our L&D programs, design and implement innovative learning experiences, manage learning projects, and ensure our work is data-driven and impactful. - Facilitate and coordinate selected modules as part of our professional development programs. - Work with the leadership and stakeholders, and the available data, to identify skill gaps and priority areas of development to be addressed. - Develop learning interventions that address the priority development areas. This will involve creating or curating (externally or from our global team)...

The Quality Manager works closely with the Operations team to define, standardize and monitor quality parameters and thereafter make recommendations for ongoing improvements. Plays a crucial role in the design and documentation of standard operating procedures including quality evaluation methodology based on organisational and client requirements. Continuously reviews processes and procedures, and provides ongoing feedback for continuous improvements for quality standards. DUTIES & RESPONSIBILITIES 1. To prepare and Implement Quality assurance process based on Quality Assurance Plan . 2. Undertakes frequent root causes analysis pertaining to customer complaints/frequent queries and develops action plans to address the same. 3. Ensures Quality team undertakes evaluations per agent based on the set out frequently and parameters. 4. Prepares regular performance reports including trend analysis for internal discussion or client reviews. 5. Provides...

The Assistant Manager responsible for a team of Team Leaders and assist Team Leaders to determine problems and provide resolutions on any customer care issues and service problems; to coordinate escalations; mentor and support Team Leaders. In collaboration with the Operations Manager/Site leadership drive adherence to procedures in compliance with the SLA and process Coordinate with other functions on workforce management; and manpower requirements. Ensure SLA compliance by regular quality checks and reviews Further, identify areas of non-compliance and suggest solutions to address the same. Identify process improvement opportunities; and proactively address them. Ensure corrective action is taken on the gaps identified through Audits team; ensure adequate staffing based on process requirement, attrition trends, process complexity; interact with the client on a regular basis to determine the level of satisfaction and ascertain areas of improvement based on client feedback....

Ethio Excellence Academy , a KG through Primary School, needs to recruit competent candidates for its two branches located around Kality Gelan Condominium and Tuludimtu-Alembank areas for the 2022/23 academic year. Pedagogy Head: Diploma/B.A. in Arts and Crafts or related field of study with a minimum of 2 years of work experience in a school environment as a Pedagogist. Salary: Attractive Scale      Deadline: First Come First Served How to Apply: Interested applicants are requested to apply in person with a copy their CV at Ethio Excellence Academy Tuludimtu Branch. Address: Tuludimtu around Arsema Church or immediate next to Tuludimtu Total Phone Number: +251118131056 | +251921298648

Ethio Excellence Academy , a KG through Primary School, needs to recruit competent candidates for its two branches located around Kality Gelan Condominium and Tuludimtu-Alembank areas for the 2022/23 academic year. School Librarian B.Ed./BA/B.Sc./ M.Sc./M.A./ in Library Science/Information Systems or related field of study with a minimum of 2 years of work experience as a Librarian. Salary: Attractive Scale      Deadline: First Come First Served How to Apply: Interested applicants are requested to apply in person with a copy their CV at Ethio Excellence Academy Tuludimtu Branch. Address: Tuludimtu around Arsema Church or immediate next to Tuludimtu Total Phone Number: +251118131056 | +251921298648

Major Duties and Responsibilities Provides both simultaneous and consecutive interpretation support; Transcribes and translates Chinese foreign language audio files into good grammatical English; Translate text and audio recordings from one language to Chinese in Oral and written; Ensure translated content conveys original meaning and tone; Better know how to use a computer to issue invoices and use Excel to calculate the payroll; Communicate with the Chinese people and follow instructions as requested; Follow up with internal team members and clients to ensure translation meets their needs; Develops new terminology for use where none exists in the target language; Participates in the setting of terminology standards; Translates Chinese intermediate to advanced level printed materials including  technical manuals and Chinese foreign language periodicals into good grammatical English; Prepares and updates databases of translated source Chinese material;...

Duties and Responsibilities Carry out Field Asset survey and gather asset information including plotting of asset location on the map; Take photos and tag the information with mobile GIS application; Collect attribute information on each asset to give broader information for users; Stored and shared asset information to be accessed by a project manager from anywhere; Delivery of various information required as part of the asset management function; Carry out topographical and measured surveys of existing and new works; Performs other related duties as assigned. Requirements Academic qualification TVET graduate in IT, Finance, or similar fields; Additional qualifications Ability to think and react quickly to any difficulties which may arise; Computer literate, familiar with the use of smartphones/tablets. Great interpersonal and communication skills. Female candidates are highly recommended for the position; Familiarity with the...

Major Duties and Responsibilities Greet and look after all clients with strong customer service and communications skills and interprets and translates as required; Screen and manage all incoming/outsourcing correspondence (post, fax, email) and prioritizes accordingly; File documents according to execution numbers and filing protocols to assist in document control processes Participates in internal and external meetings and workshops and assists with documenting Ensure all office files are managed according to confidential and internal processes Responsible for all project office and warehouse management; Coordinates and monitors schedule and ensures agreed blocks of time are kept clear for planned events; Coordinates and organizes rooms, equipment etc. for meetings along with the responsible person; Responsible to ensure the proper management of administrative activities of the organization. Handle petty cash and work advance and replenish the expense in a...